Returns & Complaints

Returns & Complaints

At DЇVNA, we do our best to ensure every purchase meets your expectations. However, if a product does not meet your needs or you would like to file a complaint — you’ll find all the necessary information below.

Product Returns (Right of Withdrawal)

You have the right to withdraw from your purchase within 14 calendar days from the date of receiving your order — without providing any reason.

• Returns are accepted only for unused products in original condition and original packaging.
• Before returning a product, please contact us via email at: info@divna-official.com
• Please include proof of purchase (receipt, invoice, or payment confirmation) in your return package.

Return Address

Complaints

If you receive a defective product, please contact us at: info@divna-official.com

• Please provide your order number.
• Describe the issue.
• Attach photos of the product.

We review complaints within 14 business days.

If your complaint is approved, you may receive:

• Product replacement
• Product repair
• Refund

Refunds

Refunds are issued using the same payment method used during checkout within 14 days after receiving the returned product and completing return verification.

If you have any questions regarding returns or complaints — we’ll be happy to help.