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Order Processing Time

Last updated: 05.05.2025

Order Processing Time

Our standard order processing time is 1–5 business days from the moment your order is confirmed or payment is successfully received.

Order Processing Stages

Stage	Description
Order Confirmation	Your order is accepted for processing once payment is confirmed or cash-on-delivery orders are verified.
Packing	Products are carefully prepared and packed in our warehouse.
Shipping	Once your package is shipped, you will receive an email with tracking details.
Delivery	Delivery is handled by courier services or InPost parcel lockers — usually within 1–2 business days.

⏱️ Important: During sales periods, holidays, or special promotions, processing times may be longer. Products marked as “made to order” or “pre-order” have individual processing times listed on the product page. In such cases, processing may take an additional 3–5 business days.

We do our best to ensure every order is shipped quickly, carefully packed, and prepared with attention to every detail 💙

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Have a question? Contact us!
info@divna-official.com · +48 510 810 591 · WhatsApp · Telegram · Instagram

Contact Details

We’re here to help — feel free to contact us anytime during business hours.

Viktor Kurylenko

Tax ID (NIP): 6751762570

REGON: 521491167

ul. Makuszyńskiego 13
31-752 Kraków
Poland

E-mail: info@divna-official.com
Phone: +48 510 810 591

⏰ Business Hours:
Mon – Fri: 10:00 AM – 6:00 PM

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You can also contact us here:
WhatsApp · Telegram · Instagram

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By default, only cookies necessary for the proper functioning of the site are enabled. Below, you can either accept all types of cookies by clicking 'Allow all' or refuse their use (except for necessary ones). You can also customize the cookies to your needs by selecting 'Customize Consents'. You can withdraw or change your consent at any time by clicking the 'Cookies Settings' link at the bottom of the page.

You can find details about the cookies we use, and the rules for processing personal data in the Privacy Policy.

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Here you can specify your preferences regarding the use of cookies, placed by us and third-party service providers, whose services we have added to our website.

This is computer data recorded and stored by the browser, which is necessary for the online store to function properly. These files are usually installed in response to your actions, including setting up privacy preferences, adding products to the cart, logging in, selecting payment methods, and pickup points. Although you can configure your browser to block or issue warnings about these files, doing so may prevent the site from functioning correctly. These necessary cookies do not store any personal data that could be used to identify you.

They allow us to personalize the website and remember previously selected settings. We or third-party service providers can set them up in case we expand the functionality of our store with various add-ons and integrations. Rejecting these files will not affect the proper functioning of the store, but some useful features will be unavailable to you.

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The data used by the store software provider - cyber_Folks S.A. - is used for analyses related to software development and to measure the effectiveness of advertising campaigns. This data is not linked with other information provided during registration and order placement. For more information, refer to Shoper cookies policy.

They allow for better customization of displayed advertising content to match your interests and promote our products on other websites you visit. Marketing cookies do not store personal data. They rely on the unique identification of your browser and internet device. Even without the use of marketing cookies, ads will still be displayed, but they will not be personalized based on cookie data.

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